Grievance redressal is essential for ensuring that all investor concerns are addressed promptly.
| Sr No | Received from | Pending at the end of last month | Received | Resolved * | Total Pending # | Pending complaints > 3months | Average Resolution Time (In Days) |
|---|---|---|---|---|---|---|---|
| 1 | Directly from Investors | 0 | 0 | 0 | 0 | 0 | 0 |
| 2 | SEBI (SCORES) & ODR | 3 | 8 | 2 | 7 | 0 | 30 |
| 3 | Other Sources | 3 | 0 | 1 | 2 | 0 | 0 |
| Grand Total | 6 | 8 | 3 | 11 | 0 |
| Sr No | Month | Carried forward from previous month | Received | Resolved * | Pending # |
|---|---|---|---|---|---|
| 1 | Dec-23 | 0 | 0 | 0 | 0 |
| 2 | Jan-24 | 0 | 0 | 0 | 0 |
| 3 | Feb-24 | 0 | 2 | 0 | 2 |
| 4 | Mar-24 | 2 | 2 | 3 | 1 |
| 5 | Apr-24 | 1 | 10 | 2 | 9 |
| 6 | May-24 | 9 | 5 | 4 | 10 |
| 7 | Jun-24 | 10 | 0 | 4 | 6 |
| 8 | Jul-24 | 6 | 3 | 3 | 6 |
| 9 | Aug-24 | 6 | 12 | 4 | 14 |
| 10 | Sep-24 | 14 | 235 | 9 | 240 |
| 11 | Oct-24 | 240 | 5 | 234 | 11 |
| 12 | Nov-24 | 11 | 7 | 12 | 6 |
| 13 | Dec-24 | 6 | 8 | 3 | 11 |
| Sr No | Year | Carried forward from previous Year | Received | Resolved * | Pending # |
|---|---|---|---|---|---|
| 1 | 2023-2024 | 0 | 4 | 3 | 1 |
| 2 | 2024-2025 | 1 | 285 | 275 | 11 |
Grievance Redressal Process
Clients may raise complaints or questions due to service failures or misunderstandings. Issues can include insufficient knowledge, unclear explanations, or inadequate facilities, which affect service quality.
Customers have the right to ask questions answered and can also file written, verbal, or phone complaints. The Client Servicing Team may be reached by email at .com . The Investor can also give +91 91671 64547 a call.
If clients do not receive a response from the Client Servicing Team within 10 business days, they should contact the Compliance Officer at . They can also reach the research analyst by phone at +91 91671 64547 , expecting a response within 10 working days.
If clients remain dissatisfied after this process, they can escalate the issue by contacting any SEBI office or filing a grievance at https://scores.sebi.gov.in. They can also download the SCORES mobile application here: https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330.
If the investor/client is still unhappy with the resolution after trying all of the aforementioned grievance resolution procedures, they can start a dispute through the ODR Portal. SMARTODR: https://smartodr.in/login. The SEBI master circular titled “Online Resolution of Disputes in the Indian Securities Market” can be accessed at this link: https://www.sebi.gov.in/legal/master-circulars/aug-2023/online-resolution-of-disputes-in-the-indian-securities-market_75220.html. It contains additional information about the ODR mechanism, fees, timelines, etc.